Every new Stockman trailer, camper and caravan is warranted against defects in materials and workmanship — in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty runs from the Warranty Commencement Date — the day your Stockman is delivered or made available for handover. Repairs under warranty don't restart the clock.
| Coverage | Period | What it covers |
|---|---|---|
| Structural warranty | 5 years | Stockman-manufactured structural components — chassis/frame, drawbar and body structure. |
| General warranty | 2 years | Stockman workmanship, materials and Stockman-installed parts not covered by a supplier warranty. |
| Appliances & components | Per supplier | Covered by the supplier or manufacturer's warranty — we'll point you to the right supplier when something comes up. |
| Supplier | Component | Warranty |
|---|---|---|
| Webasto | Cool Top air conditioner | 2 years |
| Bushman | 130L fridge | 3 years / 7 years compressor |
| Truma | Combi diesel heater / hot water | 2 years |
| Dometic | Drawer fridge | 3 years |
| Renogy | Batteries | 5 years |
| Cruisemaster | Suspension arms & mounting hardware | Lifetime |
| Cruisemaster | Coil springs, shocks & airbags | 3 years |
Supplier terms may change — the supplier's current warranty terms apply.
Each Stockman is warranted for its intended terrain when used within stated load limits, speeds, tyre pressures and servicing. Rough, corrugated, sandy or remote roads call for slower speeds, lighter loads, lower pressures and more frequent checks.
Designed for outback tracks and off-road tracks within Stockman’s stated limits and instructions.
Damage from excessive speed, incorrect tyre pressures, overloading, hard impact, heavy landings, collision or misuse isn’t covered — nor is submersion, water above the floor of the tub, or crossings beyond Stockman’s stated guidance.
Designed for touring, unsealed roads and moderate off-road travel within stated operating limits.
Damage from unreasonable or unsuitable use — excessive speed, wrong tyre pressures, overloading, hard impact, heavy landings, severe rutting, washouts, deep water crossings, collision or misuse — isn’t covered.
Designed for sealed roads and maintained gravel roads, with occasional well-maintained gravel use when driven to conditions.
Not designed for rough 4WD tracks, deep ruts, heavy corrugations, washouts or water crossings. Damage from unsuitable terrain or unreasonable use isn’t covered.
Designed primarily for sealed roads and maintained gravel roads, with occasional well-maintained gravel use when driven to conditions.
Not designed for rough 4WD tracks, deep ruts, heavy corrugations, washouts or water crossings. Damage from unsuitable terrain or unreasonable use isn’t covered.
Contact Stockman or your selling dealer as soon as the issue appears. Stop using the product if it’s unsafe.
Your contact details, model and VIN/chassis number, proof of purchase, a short description, clear photos or video, and service records if maintenance may be relevant.
We may ask to inspect the product or part before approving the claim. Don’t arrange third-party repairs without written approval, except in a genuine safety emergency — then contact us as soon as practical.
If accepted, Stockman will repair, replace or adjust the product or part, arrange an approved repairer, or provide any remedy required by Australian Consumer Law.
Unless Stockman agrees otherwise or the Australian Consumer Law requires it, the customer bears the cost of making a claim, including delivery for inspection or repair. Where a claim is accepted and the ACL requires it, Stockman reimburses reasonable claim expenses. The warranty doesn't cover towing, recovery, freight, travel, accommodation, loss of use or hire costs unless required by the ACL or agreed in writing — if you travel remotely, carry appropriate insurance and recovery cover.
Warranty stays simple when the product is used as intended and looked after. Here's what we ask.
Nothing here limits your rights under the Australian Consumer Law.
| Service | Timing |
|---|---|
| First inspection | 1,000km or 3 months — whichever comes first |
| Regular service | Every 12 months or 10,000km — whichever comes first |
| Harsh-use check | After extended corrugations, beach use, water exposure, heavy dust, mud or remote touring |
Missed maintenance can affect coverage where the lack of maintenance caused or contributed to the issue.
The remaining balance of the Stockman warranty can transfer to a new private owner — a genuine resale advantage.
Stockman may decline transfer where there's incomplete history, unauthorised modifications, misuse, hire or commercial use, accident or water damage, severe corrosion or a write-off. Supplier warranties have their own transfer rules.
The short version: damage from misuse, missed maintenance, unsuitable terrain and normal wear isn't warranty. The full lists, grouped:
Stone damage isn't covered — protecting the trailer and tow vehicle from stones is the customer's responsibility. Stone guards reduce the risk but can't prevent it entirely.
No unauthorised promises. No dealer, agent or representative can change this warranty or make additional warranty promises unless confirmed in writing by Stockman Products Pty Ltd.
A two-minute message now beats an awkward claim later — send through your model and question and the team will come back to you.