Privacy policy.
What we collect, why we collect it, and what we do with it — in plain English.
Who we are
Stockman Products Pty Ltd ("Stockman", "we") designs and builds trailers, campers and caravans in Carrum Downs, Victoria. This policy explains how we handle personal information collected through this website and in the course of doing business with you, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect what we need to respond to you and run the business:
- Contact and quote forms — your name, email, phone, state, the dealer or team you addressed, and your message.
- Configurator builds — when you save a build or request a quote: your name, email, phone, delivery state and the specification you configured.
- Sales and warranty records — purchase, service and warranty information if you become a customer, including your product's VIN/chassis number.
- Website analytics — anonymous usage data (pages visited, device type, general location) via Google Analytics, used to understand how the site is used.
We don't collect payment card details through this website, and we don't buy or sell personal information.
How we use it
- Responding to enquiries, quotes and warranty claims;
- Passing your enquiry or quote request to the authorised Stockman dealer for your area, when that's who you asked for or who covers your state;
- Sending you the build summaries, confirmations and follow-ups you request — and, where you've opted in, occasional Stockman news;
- Improving the website and our products.
Every marketing email we send includes an unsubscribe link, and one-off transactional emails (like your saved build) are just that — one-off.
Who we share it with
We use a small set of service providers to run the website and manage enquiries. Your information is only shared with them so they can provide their service to us:
- Airtable — our customer and enquiry database (CRM);
- Bento — sends our transactional and marketing email;
- Cloudflare — hosts this website and provides bot protection on our forms;
- Google Analytics — anonymous website usage statistics;
- Authorised Stockman dealers — when your enquiry, quote or warranty matter is handled by the dealer for your region.
Some of these providers store data overseas (primarily the United States). We choose established providers with strong security practices, and we don't authorise them to use your information for their own purposes.
Cookies and analytics
This site uses Google Analytics cookies to measure site usage, and your browser's local storage to remember things like your saved configurator build and delivery state — that data stays on your device until you clear it or submit a form. You can block or clear cookies in your browser settings; the site keeps working without them.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access — including access controls on our systems and encrypted connections (HTTPS) across the site. We keep information for as long as it's needed for the purposes above or as required by law (warranty records, for example, are kept for the life of the warranty).
Access, correction and complaints
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Send your request through the contact form or call 1300 725 712.
If you have a privacy complaint, contact us first and we'll work to resolve it promptly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We'll update this page when our practices or providers change, and update the date at the top. Significant changes will be noted on this page.